The Problem


Millions of pounds of plastic packaging is produced each year just due to plastic packaging in online orders. The vast majority is landfilled, incinerated, or left to pollute waterways and poison wildlife.

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User Research


Primary research through a combination of survey and personal interview highlighted the following pain points-

1

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User wants to be able to discover and buy 100% plastic free products online

2

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User wants to be made aware of the benefits that the plastic free alternatives provide

Competitive Audit


1 loopify.world

What was good

  1. Sustainability Index based point system
  2. Good UX copy

What was bad

  1. Lot of emphasis on gifting
  2. Rewards are materialistic (eg- goodies)

Opportunities

Focus on essential/ every day use products

2 ourbetterplanet.com

What was good

  1. Good product filtering
  2. Tie up with local artisans

What was bad

  1. Bad user interface
  2. Design elements are inconsistent

Opportunities

Product categorisation based on impact on environment

3 myonearth.com

What was good

  1. Blog on educating people on cleaner choices
  2. Free shipping

What was bad

  1. Poor product categorization
  2. Bad UX copy

Opportunities

Create a community around a blog that educates people on cleaner choices

User Persona: Sustainable Sonu


Sonu is an ecommerce user who needs a sustainable alternative to plastic products/ packaging while buying online because he is aware of the impact of plastic in environment and doesn't want to add to it.

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User Journey Map